Named people, not a queue.
Every Apexure client works with a named team: an account manager and a backup, a designer, a developer, QA and a support specialist, in a shared Slack channel with your name on it. Led from the UK, on UK hours, which is the East Coast morning.
- Your teamSix named rolesaccount manager, backup, CRO analyst, designer, developer, QA
- Hours9 to 2 Easternthe overlap we keep for live changes and calls
- ChannelOne per clienttag the team and whoever is free replies
- Since 2015300+ clientsand the same founder on the first call
- Roles and hours from our client charter.Counts from our own records.
The people on your first call
Three of these five will be in your channel from day one. The other two run the partners we send organic and paid work to.
Founded Apexure in 2015 after years building trading systems at BNP Paribas and Trafigura. Still leads every systems review, reads the wireframes and sits in the client channels. Has recorded 75 videos on landing pages and conversion, and founded Fautons, the sister company that trains teams to use AI and built the system this agency runs on.
Runs the design, development and QA teams, and the process every page goes through: wireframe and mockup sign-off, build, QA, staging, then launch. Decides what ships when.
Your first contact and your day-to-day one. Runs the shared channels, writes the working charters and the capacity notices, briefs the team and reports back with a link to check.
Founder of LinkPanda, with eleven years in SEO. The organic search, AI search and link building work we scope for you is run by his team.
Founder of Hutch, the performance marketing agency we partner with for paid media. Campaigns we scope are run by his team, with the landing pages and tests built by ours.
Six roles on every account, with names attached
Not a support queue. On day one you are introduced to the people, told who backs up whom, and given one channel to reach all of them.
Account manager
Your primary contact. Owns scope, timelines and the conversation, and turns every request into a brief the team can build from.
Backup account manager
Named on day one. Steps in whenever the primary is away, so a holiday on our side is never a gap on yours.
CRO analyst
Competitor research, keyword and headline analysis, and the evidence behind every hypothesis, handed to the designer before a line is drawn.
Designer
Wireframes, then pixel-perfect mockups in Figma, built from the research. You sign off the wireframe and the mockup before any code is written.
Developer
Builds on your platform, wires the forms and the tracking, writes the custom scripts, and runs the page through QA before you see it.
Support specialist
Handles small design and development changes directly, so a copy tweak or a form fix ships the same day instead of waiting for the full team.
Ayushi is my backup. She'll step in whenever needed. Shahroz is our support specialist. He can handle minor design and dev changes himself, so small updates get taken care of right away.
Everyone who would touch your work
Most of the team works together from one office and keeps UK hours. Waseem is in the UK. First names here; you will learn the rest in your channel.
| Function | Who | What they own |
|---|---|---|
| Delivery | Sajad, Chief Delivery Officer | The teams below, the process, and what ships when |
| Accounts | Afriyaz, Head of Accounts · Ayushi, account manager | Your channel, your briefs, your timelines, and the report back |
| Design | Ajit, UX and UI designer · Vinay, web designer | Wireframes, mockups and the Figma files you keep |
| Development | Samriti, team lead · Tajamul, Samiya and Jaziq, web developers | Pages, websites, email, forms, tracking and integrations on your platform |
| Quality | Anaum, Wefia and Babar, quality assurance | Every page across browsers, devices and email clients before you see it |
| Support | Shahroz, support specialist | The small changes that should not wait for a project |
| Operations | Shazia, HR · Nisar, office supervisor | The people and the place they work from |
Four rules we write down before we start
Every retainer gets a short working charter. These are the parts that matter most to the person on your side.
Live pages are never the test bench
A page is duplicated before it is touched, and every change goes to staging with a link for you to check. Nothing reaches production until you say so.
Big changes wait for the overlap
Anything that could affect live traffic is scheduled between 9 and 2 US Eastern, so you can watch it land and we are both online if something looks wrong.
Every change is confirmed in writing
What was changed, where, and when, posted in your channel. Meeting notes go in after every call, so nothing lives only in someone's memory.
Capacity is announced ahead
Festival and local holidays are posted in your channel before they happen, with the dates we are at reduced capacity and the day we are back at full speed.
What clients say about the team
They're collaborative, and it'll feel like they're part of your own team
Apexure is a super responsive team!
The team delivers on-time, they're flexible, and they listen
Meet the people who would do the work
A free 30-minute review with Waseem, Afriyaz or Sajad. We look at your traffic, your pages, your tracking and where enquiries go, and say plainly what we would fix first and what we would leave alone.
UK hours, which is the East Coast morning.